Why Your Keurig Keeps Shutting Off And How To Fix It

Keurig Troubleshooting

One of the issues some Keurig coffee machine owners face is the situation when their Keurig keeps shutting off.  If you have encountered this problem, don’t worry!

In this article, we are going to list the reasons that are causing this shutdown and walk you through the steps to fix it.

So, let’s get started!

Why Your Keurig Keeps Shutting Off?

Auto-Off Feature

One of the most common reasons your Keurig might be shutting off is the activation of the Auto-Off feature. This energy-saving feature automatically turns off the Keurig after a set period of inactivity, which can be quite short depending on your model settings.

Water Reservoir Issues

If the water reservoir is not placed properly or is empty, the machine will turn off as a safety measure. This is to prevent the machine from running dry and potentially getting damaged.

Clogged Needles Or Water Lines

Coffee grounds or mineral buildup from hard water can clog the needles or water lines, causing the machine to shut off.

Faulty Power Source

Sometimes, the problem could be as simple as a faulty power outlet or a loose power cord. This can cause intermittent power supply and result in the machine turning off unexpectedly.


Like all electrical appliances, Keurigs can overheat, especially if used extensively over a short period. When the machine overheats, it will shut off automatically to prevent damage.

Troubleshooting Tips: Resolving Your Keurig Shut-Off Problems

Keurig troubleshooting tips

The good thing here is that most issues that make your Keurig keep shutting down can be fixed with some simple troubleshooting.

Let’s go through the detailed steps to help you get your Keurig back to brewing.

Disable Auto-Off Or Adjust Settings

Many Keurig models come with an Auto-Off feature designed to save energy. Depending on the modem you have this period can be from 5 minutes after the last cup has been brewed up to 2 hours of inactivity.

If your coffee maker keeps turning off, this option is probably activated.

  1. Find the Auto-Off feature on your Keurig control panel. Refer to your user manual if you are having trouble locating it.
  2. Use the menu options to either adjust the auto-off timing to a longer period or disable it completely. Some models allow you to disable this feature completely, while others let you extend the time before the machine turns off automatically.
  3. Make sure to save your settings before exiting the menu. Test the machine to make sure it stays on for your desired amount of time.

Make Sure The Water Reservoir Is Placed Properly

If the water tank of your Keurig is not placed correctly or not put in right, your Keurig might turn off because it thinks the tank is empty or missing.

  1. Take off the water reservoir and then reattach it. Make sure it is properly seated and locked in place.
  2. Inspect the reservoir for any cracks or damage that might cause leaks or improper seating.
  3. Refill the reservoir with fresh water, making sure it doesn’t exceed the maximum line but is above the minimum line.

Clean And Descale Regularly

The buildup of calcium and coffee residue can lead to clogging and overheating, which can be the reason why your Keurig is shutting off.

  1. Clean the needles using a paper clip or a similar tool. This removes any coffee grounds that could be causing blockages.
  2. Descale your Keurig by mixing one-third Keurig descaling solution or white vinegar with fresh water in the reservoir. Run the largest cup size brew cycle multiple times, discard the contents, and let the machine rest for 30 minutes with the solution inside. Finish by rinsing the system with fresh water cycles until all traces of the solution are gone, then reassemble and restart your machine. This whole process should take about 45 minutes.
  3. Depending on your water hardness and usage descale and clean your Keurig every 3 to 6 months.

Check And Secure The Power Connections

An intermittent or loose power connection can also lead to your Keurig turning off unexpectedly.

  1. Make sure the power cord is securely plugged into your Keurig and the wall outlet. You can also try to plug it into a different outlet to rule out any issues with the socket itself.
  2. Look for any signs of wear, tear, or damage along the power cord. If you find any damage, replace the cord or contact Keurig for support.
  3. Unplug the machine, wait a few minutes, and then plug it back in. This can sometimes reset the system and resolve any temporary issues.

Let The Machine Cool Down

Is Keurig Overheating

If your Keurig is turning off due to overheating, it needs time to cool down before you can use it again safely.

  1. Switch off your Keurig and unplug it from the wall outlet.
  2. Let the machine cool down for about 30 minutes. Do not try to use it during this time.
  3. After the cooling period, plug the machine back in and turn it on. Wait a few minutes before trying to brew a cup to make sure it has cooled down.

Contact Customer Support

If your Keurig keeps shutting off after you have tried these solutions, it is time to contact support. Here are a few important notes.

  1. Have your Keurig model number and purchase information handy before you call or contact support.
  2. Be ready to describe the issue.
  3. The customer support representative may offer additional troubleshooting steps or inform you about warranty options if your machine is still under warranty.

Frequently Asked Questions

What should I do if my Keurig shuts off and won’t turn back on?

First, make sure the power cord is securely connected and try a different outlet. If the machine still won’t turn on, let it cool down for about 30 minutes. If the issue persists, contact Keurig customer support for further assistance.

Can a dirty water reservoir cause my Keurig to shut off?

Yes, if the water tank is dirty or not put in properly, the machine may shut off to be safe. Clean the tank and place it right to solve the problem.

Is it normal for a Keurig to shut off during the brewing process?

No, it is not normal. This could be due to overheating, clogged water lines, or electrical issues. Pause your brewing, allow the machine to cool, and perform troubleshooting steps like descaling and checking for blockages.

What are the signs that my Keurig is overheating?

Signs of overheating include the machine shutting off unexpectedly, feeling too hot to the touch, or stopping mid-brew. If you notice these signs, turn off your Keurig, unplug it, and allow it to cool down.

Can a faulty Keurig be repaired, or should I buy a new one?

It depends on the issue and the age of your Keurig. Try troubleshooting first; if the problem persists, contact customer support. If your Keurig is out of warranty and repairs are costly, it might be more economical to purchase a new one.


If your Keurig keeps shutting off unexpectedly, it can be annoying, but it means that your coffee maker is looking out for its own safety and longevity.

Now that you know the common causes and the troubleshooting steps, you can quickly get back to brewing your favorite coffees without interruption. Remember, regular maintenance and care are key to the longevity of your Keurig, so keep it clean, descale regularly, and enjoy your perfect cup every time.